Hotel Crocus | Štrbské Pleso

Absolutely horrendous experience, paid 25€ for one dog per night, parking isn't free. Restaurant was sort of closed and only offered a buffet with barely any choice. Staff was not friendly at all even unworthy of working in tourism and they didn't even understand their own rules. Rooms weren't really clean either and there's a ton of noise coming from outside. Temperature can't be adjusted it's 23 degrees inside wich is way to warm for us. Please spend your money elsewhere they definitely don't deserve it.

Pleasant accommodation, comfortable and sufficient beds, luxurious breakfast and dinner - keep the cook! The rooms are cozy and clean. Just clean the ventilation grilles here and there in the bathroom and toilet. Windows and balconies are perfectly soundproofed, as are the corridor and other rooms. Before boarding, check that the balcony door can be opened and closed comfortably. I missed the phone book in the room. The phone didn't even have a tone. The route recommendation in the book in the room was excellent. I would add values for untrained individuals and families with children plus a version in EN language, it will probably help foreigners. Overall satisfaction. The fact that they don't give it much at the reception is probably a question of personnel selection in this location. What surprised us is the payment for basic drinks at dinner. Water with lemon was not included in the price either. And then paying for parking. It's just an increase in the price of a hotel stay. The municipal authority does not require such a fee - verified. I park on the premises of the hotel, I did not expect this payment yet. In view of the fact that the staff was unable to understand twice the order to preheat the infrared sauna for me because I know from experience that it takes a few tens of minutes to get from 30°C to 60°C, so it was still turned off. The cooling jacuzzi was a soup of water from previous visitors. no one changed or cleaned it before the arrival of new clients. In the SPA, give up on the infrared sauna and rather just shower with ice water, it is more hygienic. When they fine-tune the SPA and details such as: that asking for the price of a drink is not an order, that Zubačka is not a train and has completely different departure times, or say the room number 3 times and they still write it down wrong. Then it will be a really good hotel, yes, and the parking fee is really embarrassing.